Cultural Anthropology

Problem: WAT reports "session cookies" error when clicking on "linked full text" for Cultural Anthropology in Academic Search Premier. Cannot get full text.

Assigned to: ej
Priority: medium
Status: resolved
Troubleshooting notes:
6/24/10 As of 2010, we no longer subscribe to this journal via Ebsco subscription services (ESS); we get it direct from the publisher Wiley-Blackwell. This title was still in the "Smart Links" ebsco system as a "EJS subscribed title", so was erroneously displaying "Linked Full Text" instead of displaying our "360 Link to full text".
EJ contacted Ebsco support. Here is their response: The “Linked Full Text” links you are seeing on EBSCOhost result list due to SmartLinks. EBSCO SmartLinks will facilitate linking between EBSCOhost and EBSCOhost Electronic Journals Service (EJS). I have disabled the “Linked Full Text” links for the titles you do not subscribe to. ej
6/25/10 EJ is verifying with Ebsco that they "cleaned up" ALL our subscribed titles re "Linked full text" or not. ej
6/28/10 Ebsco's response: "Yes, I have disabled the titles that you do not subscribe to full text. The titles, which are available from EJS will show Linked Full Text links. If the title is not available from EJS or if there is no full text from EBSCOhost databases, it will show Serials Solutions 360 Link." ej

Magic, Ritual & Witchcraft

Problem: EB reports no Project Muse fulltext access to this journal even though it is available on the Project Muse platform.
Assigned to: dp
Priority: medium
Status: in progress
Troubleshooting notes:
4/30/10 Yes, upgragding to Premeir level was discussed at renewal. Based on Acquisition's research, Auraria currently subscribed to 11 out of the 120 additional titles in the expanded collection. Therefore only $887.00 in potential subscription savings could be achieved by upgrading. The cost upgrading was a $7,000 increase to previous renewal price. Therefore, acqusitions recommend and the bibliographer (EM) agreed that we would continue to subscribe to the standard collection. DP
4/30/10 This title is not a part of our Project Muse Standard collection. It is included in the Premium collection. Other librarians have reported this same problem with other Project Muse journals.
DP: could you check to see what a Premium collection would cost--maybe it would be worth it. Bib record for PM is b18518126. Thanks ej

Contemporary Southeast Asia

Problem: em reported no access to this title on Ebsco EJS or Project Muse. http://skyline.ucdenver.edu/record=b1278231~S0

Assigned to: dz
Priority: high
Status: in progress

Troubleshooting notes:
3/29/10 This title was cancelled in error. We have Project Muse standard collection. DZ, could you check with em about reinstating this subscription? dp
3/25/10 This title was cancelled via Ebsco for 2010. (.b12782312). It looks like we thought it would be a part of our Project Muse collection, but I don't think it is. We have Project Muse-Standard collection tracked in SerSol, and this title is not part of the standard collection. Is the standard collection what we have? And if we don't have access to this title through Project Muse, perhaps em would like us to reinstate our Ebsco subscription. ej

Zoological Studies

Problem: LTG reported that a student needed a Jan 2010 issue of Zoological Studies, that was cited in Web of Science. The Serials Solutions record says 1998-present is in “Freely Available” Journals. But when they went to the web site, the available journals only go up into 2008, so it appeared that she couldn't get the ft of the article she wanted. http://skyline.cudenver.edu/record=b2526637~S0

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/3/10 SerSol has changed the URL to the correct one. ej
3/1/10 URL for this journal has changed to http://zoolstud.sinica.edu.tw/. The new URL includes the current ft content, including the articles from WofS labelled "published January 201o" (they are actually in the January 2009 issue). I contacted SerSol to request the change in the SerSol knowledgebase. In the meantime, I changed the URL on the Skyline record, so it is now correct. ej

E-Learning

Problem: EB reported: For http://skyline.cudenver.edu/record=b2484782~S0
Despite what our bib record link indicates, it appears that material from 2008 & newer is not available. Access to the full text file generates this message:
SORRY - you are not registered as being permitted
online access to the full text of this article

The request was for a 2009 item & I did some random checks on others.

Assigned to: ej
Priority: medium
Status: resolved

Troubleshooting notes:
2/23/10 This journal changed its name from E-Learning to E-Learning and Digital Content http://www.wwwords.co.uk/elea/content/maincontents.asp
in 2010. It’s an open access journal with an 18 month embargo.

For now, I manually changed the link on the record for E-Learning to “View full text from AERA SIG Communication of Research: 2000 to 18 months ago”.
http://skyline.cudenver.edu/record=b2484782~S0

After the next March load, there will be a new record for E-Learning and Digital Content, with the correct embargo dates. I reported this all to Serials Solutions, and they will make the permanent appropriate changes in the record(s). ej

Science Magazine

Problem:
JB reported no ft access to Science articles. We get this message: Your institution's online subscription to"Science"is on HOLD.
Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
1/25/10 DZ contacted Ebsco and access is restored. ej
1/22/10 from NL at Ebsco: "we are currently working on getting an invoice from the publisher and have your access reinstated ASAP. I will let you know as soon as more details become available. " ej
1/20/10 NL says our subscription ran from Dec 2008-Nov 2009, so it is expired at the moment. She needs to get a price quote from AAAS. Something doesn't feel right. She sent out an email to AAAS cc'ing DZ and me. ej
1/20/10 called NL at Ebsco and she is looking into it. Any ideas DZ? ej

Music Perception

Problem:
"Linked full text" to Music Perception articles in Ebsco databases not accurate. We do not have access to this title any more. Bugzilla #1495.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
12/17/09 Ebsco identified the problem and fixed it: "We found Music Perception in a very old (from 2002) CrossRef collection, which we have since disabled." The erroneous "linked full text" is now gone. ej
12/16/09 emailed Ebsco outlining the problem. ej

Computer music journal

Problem:
360 Link not working properly for a 1980 article in this journal. Journal full text is available in JSTOR Arts & Sciences VII, but it wasn't showing in the 360 results screen. Bugzilla 1427.
Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
12/17/09 The 360 Link was not "checked off" to display for the database JSTOR Arts & Sciences VII in Serials Solutions. Checked off the 360 Link, and the linking now works. ej

Genocide studies and prevention

Problem:
Faculty member saw this in Skyline, couldn't get access and reported to LT.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
11/3/09 determined that this title and others from University of Toronto Press were erroneously tracked in Serials Solutions, giving the appearance that we did have full text access, which we do not. We untracked, and Skyline record is now gone. ej

Google Scholar

Problem:
LT found an article in Google Scholar, and after clicking on the 360 Link, and clicking on "get article", she received an error message. She was using Firefox. Fulltext of the same article was retrieved via IE/Google Scholar/360 Link.
Assigned to: ej
Priority: medium
Status: in progress

Troubleshooting notes:
9/22/09 emailed SerSol to get there take on this. It's very odd, because both IE and Firefox received the same URL to the article from 360 Link:
http://tb4cz3en3e.scholar.serialssolutions.com/log?L=TB4CZ3EN3E&D=RIE&J=IEEEMUL&U=http%3A%2F%2F0-dx.doi.org.skyline.cudenver.edu%2F10.1109%2F93.388209,
but IE was able to "resolve" the request, and Firefox wasn't. I got this error message with Firefox: http://0-ieeexplore.ieee.org.skyline.cudenver.edu/Xplore/errorpage.jsp?url=http%3A%2F%2Fieeexplore.ieee.org%2Flpdocs%2Fepic03%2Fwrapper.htm%3Farnumber%3D388209%3Ftag%3D1
ej

Journal of Chemical Education

Problem: Off campus access to full text content is requiring a id and password to see the full text of the latest issue after the user signs in with their name and student id.

Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
3/8/10 this is ok. ej
6/30/2009 - Altered the WAM table URL and one off campus user can get in and one can't. Need to recheck from another off campus location.

Former Blackwell titles now with Wiley

Problem: We have a number of journals formerly published by Blackwell and now taken over by Wiley, that we get through Ebsco. We do not have access to most of them. One example is: Cultural Anthropology http://skyline.cudenver.edu/record=b2046564
Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
6/8/09 JC at Ebsco is presently working with Wiley to restore access. ej

Cambridge Journals

Problem: no access to Cambridge Journals.

Assigned to:
Priority: high
Status: resolved

Troubleshooting notes:
5/27/09 Send email to Cambridge Journals asking for help in restoring access." This is the error message we get: When I try to access an article, I get this message: "The system cannot accommodate your request. We will try to remedy this as quickly as possible. Please try again later.
If you would like more information or have an enquiry regarding Cambridge Journals Online, please contact your nearest regional office:" EJ
5/28/09 Access restored. Response from publisher tech support: "We have been tracking some back end issues since switching to a new server.
I was told that today that we would be returning to our old server which will hopefully clear this up. Thankfully with the time difference the changes should now be in effect. Please test at your earliest convenience and let us know if you see any more problems. Thank you for taking the time out to contact us." ej

ASCE Research Library

Problem: No full text access to the proceedings. In working on some stats questions, SW discovered that we do not have access to the “proceedings” section of the ASCE Research Library b20678861. The journal access seems to be ok. It's on the Scitation platform

Assigned to: DZ, EJ
Priority: high
Status: resolvedd

Troubleshooting notes:

5/15/09 I have some recollection of this one being problematic, so I thought I’d check with DZ first. EJ

Main Economic Indicators

Problem: When trying to open the pdf of the document, user gets the following Ingenta error message: "Session Timed Out
Sorry. The page you requested could not be displayed.
This may be because: Your session has timed out after 20 minutes of inactivity, or You are trying to use a bookmark from an earlier version of IngentaConnect or previous session."
Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
6/8/09 checked the April 2009 issue pdf, and it works now. EJ
5/15/09 OA checked access and it works today. However there is still a problem with access to the April 2009 issue on the Ebscohost platform. Emailed ebsco this: "There is an error message when you click on the April 2009 issue for Main Economic Indicators." ej
5/14/09 OA--would you check again today to see if you can get any of the issues pdf documents to come up? I tried on my computer, and a public computer and I was able to retrieve the pdfs of all issues, except April 2009, which I think has a different problem--I'll contact Ebsco about that one. If you are still having problems, I will ask NC for help. ej
5/14/09 We have had some problems in the past opening large pdfs on some of the public computers . On my personal computer, I was able to open the pdfs with no problem. Checked at a public computer, and at reference desk, and the pdfs came up, but took about 2.5 minutes. ej

Aztlan

Problem: A faculty member reported that he was not able to get full text of articles from Aztlan http://skyline.cudenver.edu/record=b2113250

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
5/12/09 Access has been restored. ej
5/7/09 contacted HB at Ebsco to ask for assistance in getting our fulltext access back. ej

ASCE Research Library

Problem: Database is requesting login information to access article pdf. http://skyline.cudenver.edu/record=b2067886

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/8/10 resolved ej
4/27/09 Verify subscription has been renewed with EBSCO. URL has proxy wrapper. Does the database need to be registered? DP

Archival Issues

Problem: reported that there was no ft access to Archival Issues via WilsonWeb's Library Literature & Information Science database.
http://skyline.cudenver.edu/record=b2081748

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
4/2/09 user got the message that she had exceeded the concurrent users limit for this database when trying to access an article. Today I was able to get ft of the article. I emailed our Wilson rep to find out how many smu's Auraria Library has purchased. ej

Multicultural Review

Problem: no full text access to articles in Multicultural Review

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
4/21/09 No response from pub; requested the pw again from pub. ej
4/1/09 HB contacted the publisher to request us/pw. EJ
3/31/09 According to Ebsconet, this journal does not support ip address validation, but rather access is via username and password. Will contact Ebsco to help us get set up with a username & pw. EJ

Monthly Weather Review

Problem:
We do not have access to 2004-2006 issues.


Assigned to: DZ
Priority: high
Status: in progress

Troubleshooting notes:
3/20/09 From EBSCO to the publisher:

"Our mutual customer does not have online access for the 2004-2006 years on your site. Ebsco has submitted paid orders for 2007-2008 & then an order in 2007 for the backfiles. Please advise what must be done to enable access."