Gale databases occasionally inaccessible

Problem: Gale databases are occasionally inaccessible. Typically when viewed through IE 7 but not always. Often a refresh of the screen will establish contact. It appears to happen less with IE 8 but it still occurs.

Assigned to: EJ, GB
Priority: high
Status: in progress

Troubleshooting notes:
2010/4/12 - LT link is https:// and is changing on login from /itx/ to /gtx/.
2010/4/12 - Happened with Legal Trac from on campus with IE 8 and refreshing did not help.
2010/4/12 - Possibly browser related.
2010/4/1 through 12 - Contacted Gale who suggested contact Serials Solutions who said possibly needed our account id added to the journal link. This was corrected but does not seem to help.

Locate article button not displaying in WCL / SS journals

Problem: The button for the link resolver is not displaying in WCL for journal articles. Only the scraped links for the journal level item shows.

Assigned to: GB
Priority: High
Status: in progress

Troubleshooting notes:
2010/03/19 - When we checked the 'example' article this was fixed - for this instance. Will check some more.
2010/03/17 - WCL reported this was a bug and was working to fix it.
2010/03/15 - Contacted WCL and worked through the problem using the example of an article from Policy Studies.

SciFinder Scholar

Problem: SciFinder Scholar is moving to a web based interface. It isn't working with the III proxy server link though it seems to work without the rewrite.

The proxy login works fine but once in .. the welcome screen says "An unexpected error has occurred" and stops dead. Sometimes however the license agreement page appears and then when accept is chosen it again stops dead.

Assigned to: GB, EJ, RB
Priority: on hold
Status: Database has been marked on campus use only. Until we get a new certificate.

Troubleshooting notes:
7/14/09 - Database has been marked on campus use.

3/13/09 - Contacts with CAS have said an 'unexpected error' usually means the CAS server has lost contact with the browser for no known reason. CAS said the proxy server must support https transactions. Also that if the proxy server is attempting to cache the transactions, that will disrupt the secure traffic (https transactions).
CAS will look at their server log for the login made this morning, March 13, 2009 somewhere between 8 and 8:30 am. It probably won't be until Monday before CAS responds. CSA requests that someone 'here' look at the server log for that time as well for clues.

Denver Business Journal

Problem: We are adding access to this Ebsco journal via Bizjournals. It needs to have a WAM entry. Url is: http://denver.bizjournals.com/denver/ bib record is: http://skyline.cudenver.edu/record=b2046898
Assigned to:
Priority: high
Status: resolved

Troubleshooting notes:
1/29/09 PT added to WAM and access is now available. EJ
1/28/09 emailed this post to PT to add to Wam table. EJ

NCTE Journals

Problem: We have lost full-text access to eight of our renewals from NCTE, for example College English (Title Number 217-873-025) and COLLEGE COMPOSITION AND COMMUNICATION (Title Number 217-775-030).

Assigned to: AK
Priority: High
Status: in progress

Troubleshooting notes:
1/5/08 They are password titles, but EBSCONet says that we can set it up for IP authentication: Institutions may select authentication via IP range or password. At this time, institutions are unable to change their user id and password. Emailed HB at EBSCO to see if she could setup IP authentication for us. (DP)

Mergent Dividend Record Service

Problem: No online access to title.
http://skyline.cudenver.edu/record=b2012081 (suppressed)

Assigned to: DP
Priority: High
Status: in progress

Troubleshooting notes:
9/15/08 According to EBSCONet, we have a current Print + Online subscription to (Order T3712161). However, we have lost access. I have checked the access and registration links and there is no additional information. Contacted HB at EBSCO to provide assistance. dp
9/8/08 VG identified invalid URL. Supressed record.

Journal of Sports Medicine & Physical Fitness

Problem: Online access to title was not setup. http://skyline.cudenver.edu/record=b2154345

Assigned to: DP
Priority: High
Status: in progress

Troubleshooting notes:
12/8/08 http://www.minervamedica.it/ needs to be entered in the WAM table (EJS title) for J of Sports Medicine & Physical Fitness to be accessible from off campus as well.
12/8/08 Now it points to the correct page (journals in English)
9/12/08 EBSCO has attempted to contact publisher. Has not been able to receive info yet.
9/9/08 Contacted HB at EBSCO for assistance.
9/5/08 Contacted publisher at subscriptions.dept@minervamedica.it, requesting UserID info needed for online registration. No response.

Medline/Web of Science

Problem: No access to Thomson Medline and Web of Science.

Assigned to: gb
Priority: high
Status: in progress

Troubleshooting notes:
9/9/08 When I take the proxy wrapper off the url for either Medline or WofS, I can get access. I'm wondering if there is a WAM entry problem. Here's the ADI page: http://library.auraria.edu/apps/databasesindexes/dbaseindex.php?keyword=web+of+science&search=Go&search_type=Title EJ

Journal of Library Metadata

Problem: There is not a link for the online version even though it's tracked in SerSol. Will the link appear in the next load? We are having problems accessing all Haworth titles again. The ordering information is also confusing.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
9/3/08 Currently there is no record available from Serials Solutions. Appears in SSJ report, but does not have SSJ number. Probably because the title is not available online yet. When it is online, we will download from Ser Sol or will have cataloging create a record. DP

9/2/08 E-mail sent to EBSCO: DZ
Can you please tell me what's going on with our subscription to J. of Library Metadata?
-- Our last paid invoice was 7367835, dated 11/18/05
-- Invoice 7390405, dated 12/7/07, says EBSCO will order when current and that we are paid through v.9 (2006)
-- EBSCONET says: Start/Expiration 12/7/07 - 6/6/09
Are we paid through 6/6/09? Should we be getting online access for this title?

Medline via First Search

Problem: First Search Medline access unvailable reported by a faculty member.

Assigned to: GB
Priority: High
Status: in progress

Troubleshooting notes:
All of the databases from account 100-151-198 seem to be missing.
8/12/08 Access should be restored tomorrow based on this email response from OCLC: "Marisa, They did renew ECO. I found that when the COZ1 grp went from base package (which ECO is a part of) to WC only when we removed the base package from the group the ECO went with it. I have added ECO back for COA and they will have access tomorrow. " EJ

8/11/08 As far as I can tell, these are the databases that are affected : Medline, Electronic Collections Online, Articles First, PapersFirst, ProceedingsFirst, GPO Monthly Catalog, World Almanac & book of facts. It has affected our access to our ECO journals. EJ
8/11/08 CH said: "called Marissa at BCR about the lack of access to ECO. Marissa returned my call at 3pm to say she is still checking. She couldn't find evidence of our ECO subscription." EJ

ISI emerging markets

Problem: There is no single ISI emerging markets database in SerSol that has links. One must track country by country, ie. ISI emerging markets Malaysia, etc..
Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/8/10 no longer doing coverage load, so resolved. ej
8/19/08 This is not the solution. Looks very odd. Need to do additional testing. DP
8/18/08 Resource "ISI Emerging Markets: Asia" appears in SSJ report. However, there are several duplicate rows for journal titles. I am assuming there is a row for each country of the Asia market. Since the database name was changed to "ISI Emerging Markets: Asia," the customized name appears instead of country name. Not sure if new checkin records will be created or overlayed. DP
8/5/08 There are multiple links on many of the "journals" tracked in the ISI emerging databases. We are doing a test to see what kinds of problems these multiple links may cause. In SerSol we have tracked only the "Asia" market (Cambodia,China, Hong Kong, Taiwan, India, Indonesia, Laos, Malaysia, Philippines, Singapore, South Korea, Sri Lanka,Thailand, Vietnam, Australia) as our test group. We have customized all the country database names to ISI Emerging Markets: Asia so we can group them all on one .e record (test of the colon method)
After Aug coverage load, we will check some of the titles. EJ
DP will you make a .e record for ISI Emerging Markets: Asia?

Cambridge Journals Online

Problem:
1. The Cambridge Journals Online database is connected to the wrong .e record in the ERM (Cambridge Collections Online), because the custom database name in SerSol is Cambridge Collections Online. http://skyline.cudenver.edu:2082/record=e1000009
2. A linking form needs to be sent for Cambridge Journals Online.

Assigned to: dp, ej
Priority: high
Status: in progress

Troubleshooting notes:
8/5/08
1. We do need two .e records for our two Cambridge products: Cambridge Journals Online and Cambridge Collections Online. DP can you take a look?
2. There is an issue with 360 search in Serials Solutions. Need to tweak.
3. EJ will initiate a linking form for Cambridge Journals Online. This ft journal database is already activated in SerSol for the journals to which we have access. This is an Alliance deal. EJ

Foresight

Problem: For this journal, Foresight, the entry says "complete and [no links]".
See http://skyline.cudenver.edu/record=b2048579. The link goes to ISI Emerging Markets database.

Assigned to: DP, EJ
Priority: high
Status: in progress

Troubleshooting notes:
8/19/08 Trying to find the best was to activate ISI Markets. See other post: http://aurproblem.blogspot.com/2008/08/isi-emerging-markets.html. This particular title is available from ISI Emerging Markets - Colombia. Currently testing with Asian countries and untracked ISI Emerging Markets - Complete (No Links). Therefore this title has been deleted until we can find a better way to track it. DP
7/31/08 Heard back from SerSol. They say there are no journal links from the main ISI Emerging Markets database, but there are links from the dozens of separate country ISI databases. TB would like us to get brief bibs for Skyline for the country database content, so I will activate them in SerSol. They will show up in Aug load. EJ
7/31/08 Foresite is an Emerald journal so I notified TB so he can make the decision to subscribe to or not. EJ
7/21/8 Problem verified. DU and UCB claim this in worldcat.org (http://www.worldcat.org/search?q=issn%3A1465-9832&qt=advanced). Also this journal, Foresight, is supposed to be in Proquest as well according to DU's record on Prospector. It is listed on GR as available through Emerald (http://tinyurl.com/5wpwcw) but we can't reach it there either. From Emerald's journal description page:

Unique Attributes
foresight is the only futures studies journal which seeks to cater for the needs of academics, practitioners and policy makers alike by striking a balance between peer-reviewed articles and topical commentaries. As a result, the journal has a modern, contemporary feel.

foresight is Indexed and Abstracted in:
Future
Survey (World Futures Society)
INSPEC
Journal of Economic Literature,
EconLit (American Economic Association)
Political Science Abstracts (IFI)

EndNote Web and Web of Knowledge/Science

Problem: For a while now apparently we have been having problems with patrons not being able to register for EndNote Web or with their being able to register but not being able to log in. Not very useful.

Assigned to: gb
Priority: high
Status: in progress

Troubleshooting notes: 2008/07/16 When contacted Thomson tech support reported that this was a known problem and they are working on it. I will be informed when it's fixed and whether people will need to re-register or not. gb

Book review index online

Problem: no access to Gale's Book Review Index online from ADI/ERM page, or Skyline record. http://skyline.cudenver.edu/record=b2036492
http://skyline.cudenver.edu:2082/record=e1000056

Assigned to: EJ, GB
Priority: high
Status: in progress

Troubleshooting notes:
7/16/08 the url in the ADI/ERM and Skyline record is incorrect. We need to do an UPDATE linking form.
http://find.galegroup.com/menu/start?prod=BRI&userGroupName=uofcden
GB--I think there are some bigger issues with this that would take too long to document here. Let's talk. EJ

American Institute of Physics journal-level linking syntax domain change

Problem:
The database linking syntax for the ASCE Research library is changing from http://www.pubs.asce.org to http://www.ascelibrary.org.

PT, Will you add the new linking syntax, *.ascelibrary.org to our WAM table? The old WAM entry is #84 in the WAM table: *.pubs.asce.org.

Assigned to: PT
Priority: high
Status: in progress

Troubleshooting notes:

PMLA journal

Problem: 5/28/8 gb Patron reports no access to current issues from off campus to this journal (http://skyline.cudenver.edu/record=b2056338) displayed through EJS. On campus current issues are accessible.

Assigned to: EJ, DP
Priority: high
Status: in progress

Summary of solution: Access restored by adding journal url to wam forward table.

Troubleshooting notes:
6/30/08 GB suggests remove this title from EJS and make it a single journal title going to the publisher. The only access to current issues is through the publisher, though back issues are available through JStor.
6/27/08 EJ Should this title be part of Single Journals instead of EJS, or just remove???
6/24/08 Added to wam so works with and without EJS.
5/28/8 Examination of the link from EJS to the journal reveals the publisher url is not in the wam forward table. This is one where the only current access is through the publisher, not EJS.
-Place *.mlajournals.org in the wam forward table. Publisher is MLA (Modern Language Assoc.) Full title of the journal is PMLA: Publications of the Modern Language Association of America.

Journal of orthopaedic and sports physical therapy

Problem: KH reported to DP, unable to access title full text from 2 different databases. http://skyline.cudenver.edu/record=b2052558.
1) Auraria Library Individual Holdings (Password Protected) links to 404 page
http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/jouofora.html
2) Electronic Journals Service links to EJS > JOSPT website > asks registered user to sign in with email and password for full text.

Assigned to: DZ for 2nd issue: EBSCO EJS
Priority: high priority
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
1) 5/6/08 The working URL and password are on the password page <http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/jouofora.html> which is once again visible. It was hidden by the recent server move but is now back. Patrons from off campus will, as always, have to login in with name and student id to see the password. The journal login is a number and a password. GB
2) 5/5/08 DZ - can you check our subscription and report problem to EJS? DP
5/6/8 You might also enter access notes for this journal. Like the ones for English Education see <http://0-ejournals.ebsco.com.skyline.cudenver.edu/Journal2.asp?JournalID=109095>. GB

Cortex

Problem: In the .e record for "Single Journal" the link to the online resource is broken. (http://skyline.cudenver.edu:2082/record=e1000808). This journal is free (except for the current issue) and doesn't need a proxy wrapper. However, because the Single journal database is set to automatically add the proxy wrapper to each item within the database, the url for this journal also had the proxy automatically added. Because it is free, the url was correctly never entered into the III WAM table, and the proxy wrapper on this url sends it through the proxy server, and since there's nothing in there for this title, you get a error page.

Assigned to: DP 5/27/08

Resolution: In-progress.

Troubleshooting:
5/27/08 DP title not available from any database. All links are broken.
3/5/08 EJ Since title is available from two other databases, EJ untracked it from Single Journals in Serials Solution.

AWI Quarterly

Problem: 5/27/08 No fulltext access for this title. http://skyline.cudenver.edu/record=b2092096
3/10/08 In the .e record for "Single Journal" the link to the online resource is broken. (http://skyline.cudenver.edu:2082/record=e1000808) This journal is free, and doesn't need a proxy wrapper. However, because the Single journal database is set to automatically add the proxy wrapper to each item within the database, the url for this journal also had the proxy automatically added. Because it is free, the url was correctly never entered into the III WAM table, and the proxy wrapper on this url sends it through the proxy server, and since there's nothing in there for this title, you get a error page.

Assigned to: DP 5/27/08

Resolution:
5/27/08 DP title not accessible online from any database.
EJ asked someone at Serials Solutions to omit the proxy on an individual journal within a database. In progress 3/10/08