Cultural Anthropology

Problem: WAT reports "session cookies" error when clicking on "linked full text" for Cultural Anthropology in Academic Search Premier. Cannot get full text.

Assigned to: ej
Priority: medium
Status: resolved
Troubleshooting notes:
6/24/10 As of 2010, we no longer subscribe to this journal via Ebsco subscription services (ESS); we get it direct from the publisher Wiley-Blackwell. This title was still in the "Smart Links" ebsco system as a "EJS subscribed title", so was erroneously displaying "Linked Full Text" instead of displaying our "360 Link to full text".
EJ contacted Ebsco support. Here is their response: The “Linked Full Text” links you are seeing on EBSCOhost result list due to SmartLinks. EBSCO SmartLinks will facilitate linking between EBSCOhost and EBSCOhost Electronic Journals Service (EJS). I have disabled the “Linked Full Text” links for the titles you do not subscribe to. ej
6/25/10 EJ is verifying with Ebsco that they "cleaned up" ALL our subscribed titles re "Linked full text" or not. ej
6/28/10 Ebsco's response: "Yes, I have disabled the titles that you do not subscribe to full text. The titles, which are available from EJS will show Linked Full Text links. If the title is not available from EJS or if there is no full text from EBSCOhost databases, it will show Serials Solutions 360 Link." ej

Studies in American Jewish Literature

Problem: HB switched this to online only starting with 2009. We do have access through Project Muse for 2009 as a single title, but this is not part of our Standard Collection & should not have been switched.

Access through EJS for 2009 is not working because this is a pass through title. It is a very delayed publication. Our 2010 issue will appear on our 2011 renewal.

Assigned to: DZ
Priority: Low
Status: in progress

Troubleshooting notes:

Journal of the West is unavailable

Problem: Journal of the West access is down, http://132.194.32.30/record=b2078737~S0. It appears that our access is currently unavailable.

Assigned to: ej
Priority: medium
Status: in progress

Troubleshooting notes:
2010/3/23 - reported by eb who is looking for a specific article.

Ebsco intermittant server application errors

Problem: Using the link to full text from articles in EJS intermittantly results in a server application error.

Assigned to: gb
Priority: medium
Status: in progress
Workaround: Retry your connection either by refreshing your screen or by redoing your search.

Troubleshooting notes:
2010/03/19 - This is a server problem at Ebsco that is being investigated. It is intermittant because the server at Ebsco EJS that is having the problem is not the only one available to display the results.

Journal of Strength and Conditioning Research

Problem: Access dates on the Ebsco EJS interface page are wrong http://skyline.cudenver.edu/record=b1523356~S0 . We cancelled with Ebsco in 2010 because we have it on the LWW Total Access Collection. Ebsco EJS page says we have 1987-date, which is not correct. We have access from 2004-date from both the LWW link and the EJS link. Because we cancelled, I'm not sure what dates we still have through Ebsco EJS. Can you find out, and have them fix the 1987-date range? Thanks EJ

Assigned to: dp
Priority: medium
Status: in progress

Troubleshooting notes:
3/11/10 Sent email to EBSCO rep asking for clarification. DP

Journal of Chemical Education

Problem: Off campus access to full text content is requiring a id and password to see the full text of the latest issue after the user signs in with their name and student id.

Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
3/8/10 this is ok. ej
6/30/2009 - Altered the WAM table URL and one off campus user can get in and one can't. Need to recheck from another off campus location.

Former Blackwell titles now with Wiley

Problem: We have a number of journals formerly published by Blackwell and now taken over by Wiley, that we get through Ebsco. We do not have access to most of them. One example is: Cultural Anthropology http://skyline.cudenver.edu/record=b2046564
Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
6/8/09 JC at Ebsco is presently working with Wiley to restore access. ej

ASCE Research Library

Problem: No full text access to the proceedings. In working on some stats questions, SW discovered that we do not have access to the “proceedings” section of the ASCE Research Library b20678861. The journal access seems to be ok. It's on the Scitation platform

Assigned to: DZ, EJ
Priority: high
Status: resolvedd

Troubleshooting notes:

5/15/09 I have some recollection of this one being problematic, so I thought I’d check with DZ first. EJ

Research Design Connections

Problem:
New EJS title that needs url to be added to WAM table. Journal url that needing wamming is: http://www.researchdesignconnections.com/
Assigned to: pt
Priority: medium
Status: in progress

Troubleshooting notes:
4/13/09 new journal via EJS. EJ tracked title in SerSol. Bib record will appear in Catalog next month. ej

Multicultural Review

Problem: no full text access to articles in Multicultural Review

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
4/21/09 No response from pub; requested the pw again from pub. ej
4/1/09 HB contacted the publisher to request us/pw. EJ
3/31/09 According to Ebsconet, this journal does not support ip address validation, but rather access is via username and password. Will contact Ebsco to help us get set up with a username & pw. EJ

Euclid Direct Journals

Problem:
A host of issues surrounding the statistics journals published by the Institute of Mathematical Statistics which are hosted on Project Euclid.... These IMS journals are in the Euclid Direct category, which means ...Project Euclid provides electronic access to the IMS journals, but IMS controls their own electronic subscriptions under various terms. In our case, we order them individually via Ebsco EJS, and access them on the Project Euclid platform. We also have a subscription to Euclid Prime via the Alliance, which is a different group of journals that we get ft access to on the Project Euclid platform (o2523073)

Assigned to: ej
Priority: high
Status: resolved

Troubleshooting notes:
2/10/09 DZ ordered Annals of Applied Statistics through Ebsco. Probably will start March 1. EJ
2/9/09 Access has been restored to Annals of Statistics:http://skyline.cudenver.edu/record=b2042902 Will close post after DZ confirms order of Annals of Applied Statistics. ej
2/6/09 Heard back from Ebsco. Publisher had activated all our subs EXCEPT Annals of Statistics. They activated and we should have access on Monday 2/9/09. ej
2/6/09 it turns out that we have 4 of the five titles below already on subscription with Ebsco. Of those 4, we have ft access to all but Annals of Statistics. See blog entry specifically for Annals of Statistics (D.K. ) http://aurproblem.blogspot.com/2008/12/project-euclid.html.
STATUS OF THESE TITLES:
1. Annals of Applied Probability 1050-5164 Ebsco sub FT OK
2. Annals of applied statistics 1932-6157 (Will order this title)
3. Annals of probability 0091-1798 Ebsco sub FT OK
4. Annals of statistics 0090-5364 Ebsco sub no FT from 2006-date (emailed Ebsco)
5. Statistical science 0883-4237 Ebsco sub FT OK
ej

Production and Operations Management

Problem: The EJS entry for Production and Operations Management indicates we have full text access through the present. But when followed the links do not display full text. The other links in the Skyline record, b2056925.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/8/10 we now get access through Wiley. Access is fine from 1992-present. ej
Reported by a faculty member who needs the current content for research.

Journal of Forensic Sciences

Problem: Two issues with this title: http://skyline.cudenver.edu/record=b2051991
1) ASTM - no access to full-text (404 file not found error). This title has changed publishers. Now available via Wiley.
2) EBSCO EJS - has two links because of holdings dates (full-text access is ok)

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/6/09 ok now. EJ
1/14/09 Removed ASTM link from SerSol; customized EJS date to 01/01/09-present. Activated the Wiley-Blackwell entry. Will check after Feb coverage load to see that all is ok. EJ
1/9/09 May want to remove ASTM resource since EBSCO EJ is ok. OR will need to update the Wiley link to be http://0-www3.interscience.wiley.com.skyline.cudenver.edu/journal/118519059/home (dp)

Geotechnical Testing

Problem: Two separate problems for title http://skyline.cudenver.edu/record=b2048883
1) EBSCO EJS link apears twice (but access to full-text is ok)
2) ASTM Journal - no access to full-text (404 file not found error)

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
3/8/10 Access works from both links. ej
1/8/09 I updated the ASTM link to the url below. There's no logical reason for the EJS double link. Will check next coverage load to see if it resolveds itself. EJ
1/8/09 May want to remove ASTM resource since EBSCO EJ is ok. OR will need to update the ASTM link to be http://0-enterprise.astm.org.skyline.cudenver.edu/SUBSCRIPTION/DIGITAL_LIBRARY/JOURNALS/GEOTECH/gtj_toclist.html (dp)

NCTE Journals

Problem: We have lost full-text access to eight of our renewals from NCTE, for example College English (Title Number 217-873-025) and COLLEGE COMPOSITION AND COMMUNICATION (Title Number 217-775-030).

Assigned to: AK
Priority: High
Status: in progress

Troubleshooting notes:
1/5/08 They are password titles, but EBSCONet says that we can set it up for IP authentication: Institutions may select authentication via IP range or password. At this time, institutions are unable to change their user id and password. Emailed HB at EBSCO to see if she could setup IP authentication for us. (DP)

BMJ

Problem:
The "pass-through" link to BMJ from the EJS interface page doesn't retain the proxy. http://skyline.cudenver.edu/record=b2044134, so off-campus access isn't available. Is problem with publisher or WAM table problem?

Assigned to: gb,ej
Priority: medium
Status: in progress

Troubleshooting notes:
12/22/08 after consulting with gb and dp, we determined that the publisher changed it's address slightly, and in the WAM table, we need to replace the existing BMJ WAM entry #95 (*.bmjjournals.com/) with this new address (*.bmj.com). ej

Nursing Times

Problem: The EBSCO EJS title asks for a email address not a username. Receive the error message: "Your login details were not recognised. Please try again."
http://skyline.cudenver.edu/record=b2082234

Assigned to: EJ
Priority: High
Status: in progress

Troubleshooting notes:

Mergent Dividend Record Service

Problem: No online access to title.
http://skyline.cudenver.edu/record=b2012081 (suppressed)

Assigned to: DP
Priority: High
Status: in progress

Troubleshooting notes:
9/15/08 According to EBSCONet, we have a current Print + Online subscription to (Order T3712161). However, we have lost access. I have checked the access and registration links and there is no additional information. Contacted HB at EBSCO to provide assistance. dp
9/8/08 VG identified invalid URL. Supressed record.

Journal of Sports Medicine & Physical Fitness

Problem: Online access to title was not setup. http://skyline.cudenver.edu/record=b2154345

Assigned to: DP
Priority: High
Status: in progress

Troubleshooting notes:
12/8/08 http://www.minervamedica.it/ needs to be entered in the WAM table (EJS title) for J of Sports Medicine & Physical Fitness to be accessible from off campus as well.
12/8/08 Now it points to the correct page (journals in English)
9/12/08 EBSCO has attempted to contact publisher. Has not been able to receive info yet.
9/9/08 Contacted HB at EBSCO for assistance.
9/5/08 Contacted publisher at subscriptions.dept@minervamedica.it, requesting UserID info needed for online registration. No response.

ArtSearch

Problem: Inconsistent access to ArtSearch. From ADI and Resource Record, title is available through passworded page http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/arts.html. From Skyline bib record, title is available from EBSCO EJS http://skyline.cudenver.edu/record=b2081763.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
10/16/08 Verified problem resolved.
9/2/08 username and password (contact@auraria.edu & artsearch) doesn't work for me. EJ
9/2/08 untracked EJS link and added title in the Password protected pages database. EJ
9/2/08 EJ, could you in Serials Solutions untrack title in EBSCO EJS and track in Password Protected pages? Thanks, DP