Missing issues of Health Psychology

Problem:
Health Psychology http://skyline.cudenver.edu/record=b2049221~S0 has a link to content on PsycArticles. We have access only to 2007-2009, 2004 and 1984. Previously (in a screenshot from 2/10/09) we had access from 1982-current (with 1986 & 1987 missing).
Assigned to: ej
Priority:
Status: resolved

Troubleshooting notes:
3/8/10 all issues are now available. ej
10/5/09 response back from CSA: Thank you for contacting Technical Support. I've reviewed the journal in question and have confirmed that the browse by volume in CSA is currently only showing a limited number of dates. The additional content still appears to be in the index so you can run an advanced search for the journal by name or ISSN and you will be able to return search results as a work around. I will be writing up the issue and passing it along to our CSA developer responsible for this content. ej
10/5/09 sent message to CSA inquiring about the missing issues. ej

PsycInfo server errors

Problem: PsycInfo and PsycArticles and NTIS were coming up with a strange (402) server error and not completing searches in mid-afternoon Tuesday, September 8, 2009. The problem did not extend to Animal Behaviour Abstracts or ERIC.

Assigned to: fyi
Priority:
Status: resolved

Troubleshooting notes:
9/8/9 - a call to CSA indicated there were server problems on this afternoon and they are believed to be fixed. They request us to report and continued problems to tech support.

360 linker and WCL and CSA

Problem: The 360 link from WCL to a 1976 CSA article in the Journal of personality and social psychology did not show the article link, only the journal link.

Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
3/8/10 Seems to be working ok now. I tested several articles in this journal and another APA journal and got the fulltext. ej
9/6/9 See email to EJ for pictures.

Sage Journals and GoldRush linker

Problem: When using Gold Rush to find full text of a Sage journal article we get an error. Reference reports:
I ran into 2 problems with Sage journals while I was teaching this morning:

1) In Gold Rush (while I was using Academic Search Premier and Criminal Justice Abstracts), I would click the link to a Sage database under Article Abstracts, and get an error message. This happened at least 4 times.

2) In Gold Rush (while using the same 2 databases), there were supposed links to Sage databases under Article Access for articles we didn't subscribe to. For example, an article from the journal Trauma, Violence and Abuse showed a link, yet we did not subscribe to the journal for the year it was published.

Assigned to:
Priority: high
Status: resolved

Troubleshooting notes:
7/14/2009 The gr settings were reset and the problem is resolved.
7/14/2009 Recreating the problem shows the CSA databases logo appears on the error message. This seems to indicate GR linker is still trying to use the old link to CSA Sage which is no longer available to us since Sage removed it's content from CSA. GB

CSA databases

Problem: Reference reports that the GR Linker/ILL/Catalog links for each article in the CSA databases do not show.

Assigned to: ej, gb
Priority: high
Status: in progress

Troubleshooting notes:
4/20/09 Response from vendor: "I just wanted to follow up with you to let you know one of our servers was having issues on Friday that created your missing links issue. That issue was resolved Friday evening and should no longer be an issue today. Please test accessing CSA and let me know if the issue has been resolved." ej
4/19/09 The links are back. EJ
4/17/09 Called support again, and a different support guy at CSA is digging into this. Sent him a screenshot of a page with search results, so he can see what we're seeing. ej
4/17/09 checked in the CSA admin module and everything is in order. Talked to CSA tech support and they accessed our acct and all the links show up for them. Any ideas, gb? ej

College English

Problem:
1) vol. 69(6), July 2007 of College English is not indexed in MLA, and
2) indexing of College English seems to have stopped with 2006 in LLBA.
Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
2/12/09 No response from CSA, so emailed them to check on the progress. EJ
1/7/09 CSA's response: "Regarding the missing issue in MLA International Bibliography, I have passed on the issue to the Content Management Group and will get back to you as soon as I hear from them.
Regarding CSA LLBA, I was informed by the Content Analyst that they only cover articles from that journal that are about Linguistics and not all the articles." EJ
1/5/08 Contacted CSA support by email. (EJ)

CSA databases

Problem: Lost access to all CSA databases for about 1 hour. Access was restored. 9/29/08 dp

Assigned to: n/a
Priority: n/a
Status: resolved

Troubleshooting notes:
9/29/08 access restored before vendor contacted. 9/29/08 dp

CSA databases off line

Problem: CSA databases are unavailable. The site is responding "CSA Illumina is temporarily unavailable. We regret the inconvenience; please try again shortly. ".

Status: resolved
Troubleshooting notes:
9/20/08 Access restored by this am
9/19/08 Expect a quick return, so check again later to see if have returned. If not we'll need to call CSA. Hopefully access won't require a reboot of III.

PsycArticles and PsycAbstracts

Problem: 404 error when search

Assigned to: gb
Priority: high
Status: resolved

Troubleshooting notes:
7/31/8 Provider reports "The problem has been traced back to uploading the monthly PsycINFO and PsycARTcontent to a few of our servers. Our developers appear to have resolved the problem on server CSADB105 or server CSAWEB111v, but our developers are keeping an eye on all the servers in case the problem shows up on a different server."
7/30/8 No access problem today, server ca4.csa.com GB
7/29/8 Same problem, server csaweb111v.csa.com reported at 2:30 p. called and not resolved by 4 pm. GB
7/22/8 Neither database is responding/completing a search. CH called CSA and the databases were available again within an hour. GB

CSA databases

Problem: 6/5/08 WAT reported no access to any of the CSA databases from 6 pm to closing. CSA error messages show variously: "Login Error failed" "Unable to discover any databases, "An error has been encountered. Error: login failed, and also a login page comes up. WAT phoned the problem into Systems.

Assigned to: EJ
Priority: high
Status: resolved

Summary of solution: 6/6/08 When EJ tried databases in the morning, access was restored.

Troubleshooting notes:
6/6/08 EJ assume the problem was on CSA's end, as no Auraria contact was made to CSA last night, and all was well in the morning.

Journal of Adolescent Health

Problem: The link between CSA PsycInfo and ScienceDirect where the full text of this journal resides is broken for one issue in December 2007, Vol. 41 (6, Suppl) references point to Vol. 41 (1) July 2007. Unfortunately this issue has some assigned reading in a course.

Assigned to: gb
Priority: low
Status: resolved

Summary of solution: The article often assigned is "Electronic Media, Violence, and Adolescents: An Emerging Public Health Problem" by C. David-Ferdon and is still available through ScienceDirect.

Troubleshooting notes:
6/17/08 Checked for article in CSA and all links to Journal of Adolescent Health in CSA are gone. Selected articles from this journal are still available through ScienceDirect.

Reported problem to CSA in 4/15/08 and it is not fixed 5/14/08. Resubmitted 5/14/08.

CSA databases

Problem: No access to CSA databases on April 20, and April 28. Reported by WAT.

Assigned to: ej
Priority: medium
Status: resolved

Summary of solution: 5/5/08 EJ contacted our CSA rep, who forwarded the problem to tech support. According to the tech person, the latest downtime we experienced was due to a CSA server problem (from the tech person's email):
"There was an unexpected problem with one of our servers (md1.csa.com). Based on the error messages you sent, that was the cause of the problem you experienced.
"Can't connect to MySQL server on 'md1.csa.com'"
The server was fixed late morning. All servers are working fine now."

Troubleshooting notes:
4/29/08 EJ emailed Jeremy Zahrte, our rep at Proquest (owns CSA now).:
Hi Jeremy--In the past couple of weeks, we have had reports from Reference librarians of loss of access to the CSA databases.
These are the specific dates and times that loss of access were reported: Sunday, April 20 (afternoon) and Monday, April 28 (8:30ish mdt).

We're wondering if there has been systemwide problems or if it's just us.
(I included WAT's error messages in the email EJ)