Herbalgram

Problem:
A variation on an old access problem with Herbalgram (American Botanical Council) has resurfaced http://skyline.cudenver.edu/record=b2029977~S0. New ip address access was set up this year, and in general it works fine. However, today a professor was using the database in an on-campus lab with her students and discovered that items retrieved using the search box delivered an error page. If going directly to the articles in Herbalgram for example, there was no problem.

Assigned to: ej, gb
Priority: high
Status: in progress

Troubleshooting notes:
9/23/09 called ABC and their IT person wasn't there today, but will email me tomorrow. ej
9/23/09 Discovered it is related to our proxied url: http://0-cms.herbalgram.org.skyline.cudenver.edu/herbstream/library/homePage/index.html
When I remove the proxy wrapper from the url http://cms.herbalgram.org/herbstream/library/homePage/index.html , the search function works fine. I think it's something they will need to adjust on their end? Any other thoughts about this, gb? ej. Agreed gb

MetaPress

Problem: 5/6/8 We are experiencing the same problem as another III library that reports: We are not seeing the "green dots" that indicate access rights on MetaPress and SpringerLink. Turns out one does see them if using an unproxied link but they vanish when using a proxied one. Seems unimportant but sometimes it is the only clue as to what issues / volumes we are supposed to have access to.

Proxied view:

Unproxied view:

Assigned to: GB, RB
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:

7/14/9 No progress
6/18/8 No progress
5/6/8 The other III library reports: Talked with MetaPress and MetaPress said was a known issue with EZProxy. {Which we don't use here at Auraria.} MetaPress is working with EZProxy on a fix and the other III library opened a call with III, as well.
5/6/8 Requested that RB open a call with III on this.