Problem: Economic development quarterly (0891-2424), 12 (4), p. 385 in Gale databases cannot be linked to from Ser Sol. because in the Gale databases it is listed incorrectly as 11(4). This was reported by a patron who wanted the article and couldn't reach it with a single click as is normally the case.
Assigned to: gb
Priority: low
Status: in progress
Troubleshooting notes:
4/20/10 - Explained roblem to patron and sent them the three articles.
4/20/10 - Contacted gale.contentqa@cengage.com to inform them of the typo.
4/20/10 - Checked for actual inclusion of the article in the database by clicking on the journal link and searching the table of contents for the item. It was there but mislabelled as noted above.
Also this is a composite book review of three different books with three separate records in Gale using the same parameters to search for different articles that "begin" on the same page. Unfortunately the referring database ArticleFirst catalogs all three into one article. It would have been hard to parse out anyway.
Showing posts with label missing issues. Show all posts
Showing posts with label missing issues. Show all posts
Tuesday, April 20
Monday, October 5
Missing issues of Health Psychology
Labels:
CSA databases,
missing issues,
PsycArticles
0
comments
Problem:
Health Psychology http://skyline.cudenver.edu/record=b2049221~S0 has a link to content on PsycArticles. We have access only to 2007-2009, 2004 and 1984. Previously (in a screenshot from 2/10/09) we had access from 1982-current (with 1986 & 1987 missing).
Assigned to: ej
Priority:
Status: resolved
Troubleshooting notes:
3/8/10 all issues are now available. ej
10/5/09 response back from CSA: Thank you for contacting Technical Support. I've reviewed the journal in question and have confirmed that the browse by volume in CSA is currently only showing a limited number of dates. The additional content still appears to be in the index so you can run an advanced search for the journal by name or ISSN and you will be able to return search results as a work around. I will be writing up the issue and passing it along to our CSA developer responsible for this content. ej
10/5/09 sent message to CSA inquiring about the missing issues. ej
Health Psychology http://skyline.cudenver.edu/record=b2049221~S0 has a link to content on PsycArticles. We have access only to 2007-2009, 2004 and 1984. Previously (in a screenshot from 2/10/09) we had access from 1982-current (with 1986 & 1987 missing).
Assigned to: ej
Priority:
Status: resolved
Troubleshooting notes:
3/8/10 all issues are now available. ej
10/5/09 response back from CSA: Thank you for contacting Technical Support. I've reviewed the journal in question and have confirmed that the browse by volume in CSA is currently only showing a limited number of dates. The additional content still appears to be in the index so you can run an advanced search for the journal by name or ISSN and you will be able to return search results as a work around. I will be writing up the issue and passing it along to our CSA developer responsible for this content. ej
10/5/09 sent message to CSA inquiring about the missing issues. ej
Wednesday, January 14
Journal of numerical mathematics
Labels:
Ebscohost,
missing issues
0
comments
Problem: no 2007 or 2008 issues for this journal in EbscoHost.
Assigned to:
Priority: medium
Status:
Troubleshooting notes:
1/25/10 Heard back from Ebsco. The 2007 & 2008 full text content is now available in EbscoHost. ej
1/14/09 Ebsco's response: "We have reported the missing content in the Journal of Numerical Mathematics to our Editorial department, and we will let you know when we have more information." EJ
1/13/09 Contacted Ebsco support staff and asked: "For the Journal of Numerical Mathematics, there are no 2007 or 2008 issues listed on the publication page. Will these issues eventually appear in EbscoHost for this title, or has the publisher withdrawn access permission to both bib records and full text?" Will share the answer when I receive it. EJ
Assigned to:
Priority: medium
Status:
Troubleshooting notes:
1/25/10 Heard back from Ebsco. The 2007 & 2008 full text content is now available in EbscoHost. ej
1/14/09 Ebsco's response: "We have reported the missing content in the Journal of Numerical Mathematics to our Editorial department, and we will let you know when we have more information." EJ
1/13/09 Contacted Ebsco support staff and asked: "For the Journal of Numerical Mathematics, there are no 2007 or 2008 issues listed on the publication page. Will these issues eventually appear in EbscoHost for this title, or has the publisher withdrawn access permission to both bib records and full text?" Will share the answer when I receive it. EJ
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