360 Link Error Repor: Families in Society

Problem: User clicked "Get Article", but the link goes to journal level.

Assigned to: EJ
Priority: High
Status: in progress

Troubleshooting notes:

360 Link and article-level links in WorldCat Local

Problem: When retrieving articles in WCL via ArticleFirst and British Library Serials, some articles do not have direct article-level access especially for content in the Gale and Ebsco databases. They should be resolved on the article-level as they are resolved in other databases on the article-level.
Assigned to: ej, gb
Priority: high
Status: in progress

Troubleshooting notes:
8/14/09 SerSol responded back to ej's inquiry that either WCL or ArticleFirst was not passing on the volume, issue, and sometimes page info for the article in the openURL. Gale and Ebsco require this info in order to resolve the request on the article-level. GB sent an email to our rep at WCL to see if they could address the problem on their end. See email from gb on 9/14/09 titled ArticleFirst and the 360 link resolver. ej

Studies in travel writing

Problem: The 360 Link doesn't provide direct article access to articles in this journal via the CSA MLA Bibliography.
Assigned to:
Priority: medium
Status: resolved

Troubleshooting notes:
8/27/09 InformaWorld has only 2009 content on their platform for this journal, and consequently our holdings for this journal are 01/01/2009-present. That is why the 360 Link showed "Sorry, no holdings were found for this journal". Your article was a 2008 article, and so was outside of our holdings.
Here's a link to the InformaWorld (Taylor & Francis) page for this title: http://www.informaworld.com/openurl?genre=journal&issn=1364-5145

T&F just took over this journal in 2009, and prior to that there is no online access in any database which we have. Hopefully T&F will continue to add earlier content, but in the meantime, you'll probably want to keep our print issues. Here's the note in the print bib record b2038595x: EBSCO COPY CANCELLED WITH 2010, ORDERING DIRECT THROUGH TAYLOR AND FRANCIS/CLERT. (8/4/09, HB).

8/27/09There's no good reason why 360 Link should not provide an article-level link, as this title is tracked as an InformaWorld journal in Serials Solutions. These InformaWorld journals typically work quite well with the 360 Link. I will contact Serials Solutions about this one if I can't discover the problem easily. EJ

New York Times

Problem: KS reports no article-level links in the GR Linker to New York Times articles that are ft in Academic One File.

Assigned to:
Priority: high
Status: resolved

Troubleshooting notes:
1/21/09 This can not be fixed presently. Gold Rush reports that Ebsco does not send along volume and issue number for newspapers in the OpenURL, so Gale cannot resolve the request to the article-level. Gale needs a volume # and issue in order to deliver the article via the GR Linker, and other link resolvers too for that matter. (EJ)
1/7/09 emailed RN at Gold Rush (EJ)