Problem: We were experiencing intermittant outages of service. Sometimes the Informaworld site returned a 403 error and others it indicated that there is an upstream server error. This happened frequently 3/31 morning and was also reported once the previous evening.
Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
2010/4/13 - Received email from tech support. Saying in part "Unfortunatley at the time you logged this email we were having technical difficulties. These have now been resolved.". Access is restored.
2010/3/31 - Called Inf. for confirmation and told to report problem via email. Did so, no answer.
2010/3/31 - Suspected Informaworld was having server problems.
Showing posts with label Taylor and Francis. Show all posts
Showing posts with label Taylor and Francis. Show all posts
Tuesday, April 13
Thursday, February 25
Women & politics
Problem: via 360 link error link, user reported no full text for his article even though the date coverage indicated we should have full text. 360 link: http://tinyurl.com/yetsn77
Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
2/25/10 this is a Taylor & Francis journal tracked in SerSol in the database
Taylor & Francis Social Science and Humanities Library. T&F gave SerSol the wrong date coverage (1980-2004; coverage should be 1997-2004) Changed the dates in SerSol; other dates are also wrong, so we need to go through and fix those. ej
Assigned to:
Priority:
Status: resolved
Troubleshooting notes:
2/25/10 this is a Taylor & Francis journal tracked in SerSol in the database
Taylor & Francis Social Science and Humanities Library. T&F gave SerSol the wrong date coverage (1980-2004; coverage should be 1997-2004) Changed the dates in SerSol; other dates are also wrong, so we need to go through and fix those. ej
Monday, September 8
Haworth - Wrong Coverage Dates
Problem:
Our access to Haworth may be working, but do you think we should do anything about the coverage dates? Our coverage dates for our Haworth titles are inaccurate. I think Denise mentioned this in an earlier blog posting too. I remember being told that when Haworth switches over to Taylor & Francis around the end of the year that T&F will apply their "rules" to coverage dates (meaning we should get 1997 - ). Should we just leave the screwy dates as is and hope they will be more accurate when they become T&F? Or do you think we should put in some kind of advisory until then? Here are a couple of examples of screwy coverage dates for Haworth titles:
J. of East West Business
Skyline says 1995 -
Our actual coverage is from 2001 -
J. of Marketing for Higher Education
Skyline says 1988 - 2007
Our actual coverage is 2008 only
Assigned to: DP, EJ
Priority: medium
Status: in progress
Troubleshooting notes:
Our access to Haworth may be working, but do you think we should do anything about the coverage dates? Our coverage dates for our Haworth titles are inaccurate. I think Denise mentioned this in an earlier blog posting too. I remember being told that when Haworth switches over to Taylor & Francis around the end of the year that T&F will apply their "rules" to coverage dates (meaning we should get 1997 - ). Should we just leave the screwy dates as is and hope they will be more accurate when they become T&F? Or do you think we should put in some kind of advisory until then? Here are a couple of examples of screwy coverage dates for Haworth titles:
J. of East West Business
Skyline says 1995 -
Our actual coverage is from 2001 -
J. of Marketing for Higher Education
Skyline says 1988 - 2007
Our actual coverage is 2008 only
Assigned to: DP, EJ
Priority: medium
Status: in progress
Troubleshooting notes:
Thursday, May 1
Journal of Sex and Marital Therapy
Labels:
EBSCO EJS,
Resolved,
Taylor and Francis
0
comments
Problem: 5/1/08 The skyline record for this journal (http://skyline.cudenver.edu/record=b2052841) says we have back to 1973 online from the publisher Taylor & Francis and through EJS but when you go to those issues there is no access. Particular example is from 1993, v19 iss3 pp 225-251 (http://0-www.informaworld.com.skyline.cudenver.edu/openurl?genre=article&issn=0092-623X&volume=19&issue=3&spage=225)
Assigned to: EJ
Priority: medium
Status: in-progress
Summary of solution: (partial) 5/2/08 EJ-- full text of the journals in the Informa (T&F) database start in 1997, in general, for Auraria Library. That applies to this journal--1997-present is our coverage. In SerSol I input a 1997 start date on the database level. This date will apply to each individual journal, unless the journal started after 1997, and then it will have that starting date, ie. 2002-. Won't show up in Skyline until the May load.
Troubleshooting notes:
627/08 Verified fulltext access for EBSCO EJS (1999-) and T& F (1997-). fixed with June load. DP
6/2/08 EJ changed EJS dates in Serials Solutions to 1999-present. This will be changed in the June coverage load.
To DP--can we try for the T&F special SerSol coverage load sometime this week, to remove the duplicate T&F metapress checkin records ?
5/5/08 - Yes, it is possible to do a partial coverage load. Let's try in pm on 5/6. DP
5/2/08 DP-- is it possible to do a special SerSol coverage load on just one publisher package like this one, since we've had at least four complaints from users/reference librns on date holdings for titles in the T&F package? There is also still the problem with the two T&F links showing on each journal. I would like to zap the Metapress related holdings, but I'll wait till you come back so we can do it together. EJ
5/1/08 The patron, a social work student, reports this happens regularly in the last year(?) and is very frustrated.
Assigned to: EJ
Priority: medium
Status: in-progress
Summary of solution: (partial) 5/2/08 EJ-- full text of the journals in the Informa (T&F) database start in 1997, in general, for Auraria Library. That applies to this journal--1997-present is our coverage. In SerSol I input a 1997 start date on the database level. This date will apply to each individual journal, unless the journal started after 1997, and then it will have that starting date, ie. 2002-. Won't show up in Skyline until the May load.
Troubleshooting notes:
627/08 Verified fulltext access for EBSCO EJS (1999-) and T& F (1997-). fixed with June load. DP
6/2/08 EJ changed EJS dates in Serials Solutions to 1999-present. This will be changed in the June coverage load.
To DP--can we try for the T&F special SerSol coverage load sometime this week, to remove the duplicate T&F metapress checkin records ?
5/5/08 - Yes, it is possible to do a partial coverage load. Let's try in pm on 5/6. DP
5/2/08 DP-- is it possible to do a special SerSol coverage load on just one publisher package like this one, since we've had at least four complaints from users/reference librns on date holdings for titles in the T&F package? There is also still the problem with the two T&F links showing on each journal. I would like to zap the Metapress related holdings, but I'll wait till you come back so we can do it together. EJ
5/1/08 The patron, a social work student, reports this happens regularly in the last year(?) and is very frustrated.
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