Journal of Chemical Education

Problem: Journal of Chemical Education is requesting a password for an off campus user. But not from on campus.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
10/28/09 - It is working fine from several other off campus computers so will work with the one person with access problems. Thanks for all the testing.
10/26/9 - It works fine from off campus using the pw page at http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/jouofche.html. Suggest we change it to this in skyline and the linker.
10/23/9 - It used to be on the pwd pages list. And may be having problems with the ip addresses again. I will confirm with the user how they are accessing it and will test the old access info at the old pw page.

Multicultural Review

Problem: no full text access to articles in Multicultural Review

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
4/21/09 No response from pub; requested the pw again from pub. ej
4/1/09 HB contacted the publisher to request us/pw. EJ
3/31/09 According to Ebsconet, this journal does not support ip address validation, but rather access is via username and password. Will contact Ebsco to help us get set up with a username & pw. EJ

Children's Literature Comprehensive Database

Problem: The link asks for user name and password.
http://0-clcd.odyssi.com.skyline.cudenver.edu/member/csearch.htm

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
2/11/09 This is a CLERT consortial purchase. Checking with RH at UCCS to see if she knows what the username and password is. Not able to find it in any of our files in III. EJ

Nursing Times

Problem: The EBSCO EJS title asks for a email address not a username. Receive the error message: "Your login details were not recognised. Please try again."
http://skyline.cudenver.edu/record=b2082234

Assigned to: EJ
Priority: High
Status: in progress

Troubleshooting notes:

HerbalGram

Problem: HerbalGram title is very slow. Not able to load full-text access.

Assigned to: 6/30/08
Priority:
Status: resolved

Troubleshooting notes:
3/23/09 Password access ok now. http://skyline.cudenver.edu/record=b2081981 ej
12/12/08 gb, could you try this url from the Herbalgram link on the password protected page:http://abc.herbalgram.org/site/PageServer ej
10/10/08 The loading problem is not getting any better. Herbalgram cannot manage IP address authentication. Therefore, we are going to go back to using the password protected page. DP suppressed the single journals checkin record. Needs to create a manual coverage load for Password protected pages. EJ has already untracked from Single Journals and tracked in Password Protected Pages. DP will confirm changes made with Oct coverage load. DP
7/7/08 the "loading" problem is still a problem. I'll contact Sarah again this afternoon. EJ
7/1/08 Spoke to Sarah at Herbalgram. They are having problems with their new content server, which is probably the cause of the "not loading" issue. Once again, she said they could do ip address filtering, so I sent her our ip addresses. She also send us a temp login and password: username:temp1 and password: flaxseed, but they don't work either because of the "loading" problem. EJ
6/30/08 Page not loading. Suspect that the IP address rewrite is not working correctly. May want to switch back to password protected. DP

Journal of orthopaedic and sports physical therapy

Problem: KH reported to DP, unable to access title full text from 2 different databases. http://skyline.cudenver.edu/record=b2052558.
1) Auraria Library Individual Holdings (Password Protected) links to 404 page
http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/jouofora.html
2) Electronic Journals Service links to EJS > JOSPT website > asks registered user to sign in with email and password for full text.

Assigned to: DZ for 2nd issue: EBSCO EJS
Priority: high priority
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
1) 5/6/08 The working URL and password are on the password page <http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/jouofora.html> which is once again visible. It was hidden by the recent server move but is now back. Patrons from off campus will, as always, have to login in with name and student id to see the password. The journal login is a number and a password. GB
2) 5/5/08 DZ - can you check our subscription and report problem to EJS? DP
5/6/8 You might also enter access notes for this journal. Like the ones for English Education see <http://0-ejournals.ebsco.com.skyline.cudenver.edu/Journal2.asp?JournalID=109095>. GB

Chronicle of Higher Education

Problem: EB reported to DP Incorrect login & password for The Chronicle of Higher Education. http://skyline.cudenver.edu/record=b2022358 Information on password page is not providng access. http://0-library.auraria.edu.skyline.cudenver.edu/protected/logpwd/chrofhie.html

Assigned to: none
Priority: high
Status: resolved

Summary of solution: 4/18/98 Access has been restored. Not sure why...

Troubleshooting notes: