Medline via First Search

Problem: First Search Medline access unvailable reported by a faculty member.

Assigned to: GB
Priority: High
Status: in progress

Troubleshooting notes:
All of the databases from account 100-151-198 seem to be missing.
8/12/08 Access should be restored tomorrow based on this email response from OCLC: "Marisa, They did renew ECO. I found that when the COZ1 grp went from base package (which ECO is a part of) to WC only when we removed the base package from the group the ECO went with it. I have added ECO back for COA and they will have access tomorrow. " EJ

8/11/08 As far as I can tell, these are the databases that are affected : Medline, Electronic Collections Online, Articles First, PapersFirst, ProceedingsFirst, GPO Monthly Catalog, World Almanac & book of facts. It has affected our access to our ECO journals. EJ
8/11/08 CH said: "called Marissa at BCR about the lack of access to ECO. Marissa returned my call at 3pm to say she is still checking. She couldn't find evidence of our ECO subscription." EJ

First Search

Problem: Reported 3/13/08 No searches remaining on FirstSearch authorization. Discovered that several FirstSearch "pay per search" databases are in the advanced federated search: 1) GeoBase, 2) Arts and Humanities Search, 3) Contemporary Women's Issues, 3) Disclosure Reports, and 4) ABI Inform. NH was able to remove GeoBase Arts and Humanities Search. However, NH was not able to locate Contemporary Women's Issues, Disclosure Reports, and ABI Inform to remove them from Serials Solutions. EJ to follow up with Serials Solutions to determine if "OCLC FirstSearch Custom 4" should be removed or not.

Assigned to: EJ 3/28/08

Resolution: Resolved. EJ spoke to a Serials Solutions rep, who advised that the OCLC FirstSearch Custom 4 database had no correlelation to 360 Search, and she said we could untrack it without causing any problem. As there are no journals attached to it, there is also no impact on the Marc record load or the e-journal portal. Therefore, EJ untracked this database in Serials Solutions 4/2/08. NH will contact Serials Solutions and have them remove the above databases from the 360 Search.