EndNote Web and Web of Knowledge/Science

Problem: For a while now apparently we have been having problems with patrons not being able to register for EndNote Web or with their being able to register but not being able to log in. Not very useful.

Assigned to: gb
Priority: high
Status: in progress

Troubleshooting notes: 2008/07/16 When contacted Thomson tech support reported that this was a known problem and they are working on it. I will be informed when it's fixed and whether people will need to re-register or not. gb

Web of Science

Problem: 7/2/08 GK reported Web of Science was returning a 502 error and we couldn't access it.

Assigned to: GB
Status: resolved

Troubleshooting notes:
7/2/08 Saw same errors as reported and checked the proxy server for any new changes or problems and found none. Called WoS technical support and during the call access returned. It is probable that access problems were on their end. Keep an eye on it and report problems to this blog in a comment or to the library.eresources email and to WoS tech support (1-800-336-4474).

Web of Science

Problem: The url on the Skyline record for Web of Science needs to be changed. http://skyline.cudenver.edu/record=b2069402

Assigned to: EJ (mid Feb)

Resolution: Resolved
EJ emailed VG and requested the change 4/3/08. VG changed the url on 4/4/08.