Problem: sw reported error on link to General Reference Center Gold for this bib record: http://skyline.cudenver.edu/record=b2483287~S0
Assigned to: ej, gb
Priority: high
Status: in progress
Troubleshooting notes:
3/11/10 This is a bigger problem involving the "Gold" links on many bib records. Checked other journals with fulltext in "Gold" and found some gave the error message and some not. There also is some difference in results on Internet Explorer 7 vs. 8. In my office (Explorer 8) , I'm able to get access all the time, but on the public computers (Explorer 7) I mostly do not get fulltext access, nor does SW at her work computer. At home (Explorer 8), SW does not get access. Other Gale links work. May have to do with BCR databases vs. Alliance databases?? GB, need your help on this one. ej
Showing posts with label no access links. Show all posts
Showing posts with label no access links. Show all posts
Thursday, March 11
Friday, April 17
CSA databases
Problem: Reference reports that the GR Linker/ILL/Catalog links for each article in the CSA databases do not show.
Assigned to: ej, gb
Priority: high
Status: in progress
Troubleshooting notes:
4/20/09 Response from vendor: "I just wanted to follow up with you to let you know one of our servers was having issues on Friday that created your missing links issue. That issue was resolved Friday evening and should no longer be an issue today. Please test accessing CSA and let me know if the issue has been resolved." ej
4/19/09 The links are back. EJ
4/17/09 Called support again, and a different support guy at CSA is digging into this. Sent him a screenshot of a page with search results, so he can see what we're seeing. ej
4/17/09 checked in the CSA admin module and everything is in order. Talked to CSA tech support and they accessed our acct and all the links show up for them. Any ideas, gb? ej
Assigned to: ej, gb
Priority: high
Status: in progress
Troubleshooting notes:
4/20/09 Response from vendor: "I just wanted to follow up with you to let you know one of our servers was having issues on Friday that created your missing links issue. That issue was resolved Friday evening and should no longer be an issue today. Please test accessing CSA and let me know if the issue has been resolved." ej
4/19/09 The links are back. EJ
4/17/09 Called support again, and a different support guy at CSA is digging into this. Sent him a screenshot of a page with search results, so he can see what we're seeing. ej
4/17/09 checked in the CSA admin module and everything is in order. Talked to CSA tech support and they accessed our acct and all the links show up for them. Any ideas, gb? ej
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