Gale databases occasionally inaccessible

Problem: Gale databases are occasionally inaccessible. Typically when viewed through IE 7 but not always. Often a refresh of the screen will establish contact. It appears to happen less with IE 8 but it still occurs.

Assigned to: EJ, GB
Priority: high
Status: in progress

Troubleshooting notes:
2010/4/12 - LT link is https:// and is changing on login from /itx/ to /gtx/.
2010/4/12 - Happened with Legal Trac from on campus with IE 8 and refreshing did not help.
2010/4/12 - Possibly browser related.
2010/4/1 through 12 - Contacted Gale who suggested contact Serials Solutions who said possibly needed our account id added to the journal link. This was corrected but does not seem to help.

Making of America

Problem: There are errors when linking to this free resource via the linking product. See http://skyline.cudenver.edu/record=b1834360~S0.

Assigned to: EJ
Priority: high
Status: in progress

Troubleshooting notes:
7/7/09 - It looks as if the base pattern of the url to this resource as it comes from Cornell has changed from http://cdl.library.cornell.edu/moa/browse.journals/nora.html to http://digital.library.cornell.edu/n/nora/index.html. Update the linker? Also I did not test the University of Michigan link to see if it was still working. gb

Multicultural Review

Problem: no full text access to articles in Multicultural Review

Assigned to: ej
Priority: high
Status: in progress

Troubleshooting notes:
4/21/09 No response from pub; requested the pw again from pub. ej
4/1/09 HB contacted the publisher to request us/pw. EJ
3/31/09 According to Ebsconet, this journal does not support ip address validation, but rather access is via username and password. Will contact Ebsco to help us get set up with a username & pw. EJ

SciFinder Scholar

Problem: SciFinder Scholar is moving to a web based interface. It isn't working with the III proxy server link though it seems to work without the rewrite.

The proxy login works fine but once in .. the welcome screen says "An unexpected error has occurred" and stops dead. Sometimes however the license agreement page appears and then when accept is chosen it again stops dead.

Assigned to: GB, EJ, RB
Priority: on hold
Status: Database has been marked on campus use only. Until we get a new certificate.

Troubleshooting notes:
7/14/09 - Database has been marked on campus use.

3/13/09 - Contacts with CAS have said an 'unexpected error' usually means the CAS server has lost contact with the browser for no known reason. CAS said the proxy server must support https transactions. Also that if the proxy server is attempting to cache the transactions, that will disrupt the secure traffic (https transactions).
CAS will look at their server log for the login made this morning, March 13, 2009 somewhere between 8 and 8:30 am. It probably won't be until Monday before CAS responds. CSA requests that someone 'here' look at the server log for that time as well for clues.

Cambridge Journals Online

Problem:
1. The Cambridge Journals Online database is connected to the wrong .e record in the ERM (Cambridge Collections Online), because the custom database name in SerSol is Cambridge Collections Online. http://skyline.cudenver.edu:2082/record=e1000009
2. A linking form needs to be sent for Cambridge Journals Online.

Assigned to: dp, ej
Priority: high
Status: in progress

Troubleshooting notes:
8/5/08
1. We do need two .e records for our two Cambridge products: Cambridge Journals Online and Cambridge Collections Online. DP can you take a look?
2. There is an issue with 360 search in Serials Solutions. Need to tweak.
3. EJ will initiate a linking form for Cambridge Journals Online. This ft journal database is already activated in SerSol for the journals to which we have access. This is an Alliance deal. EJ

Foresight

Problem: For this journal, Foresight, the entry says "complete and [no links]".
See http://skyline.cudenver.edu/record=b2048579. The link goes to ISI Emerging Markets database.

Assigned to: DP, EJ
Priority: high
Status: in progress

Troubleshooting notes:
8/19/08 Trying to find the best was to activate ISI Markets. See other post: http://aurproblem.blogspot.com/2008/08/isi-emerging-markets.html. This particular title is available from ISI Emerging Markets - Colombia. Currently testing with Asian countries and untracked ISI Emerging Markets - Complete (No Links). Therefore this title has been deleted until we can find a better way to track it. DP
7/31/08 Heard back from SerSol. They say there are no journal links from the main ISI Emerging Markets database, but there are links from the dozens of separate country ISI databases. TB would like us to get brief bibs for Skyline for the country database content, so I will activate them in SerSol. They will show up in Aug load. EJ
7/31/08 Foresite is an Emerald journal so I notified TB so he can make the decision to subscribe to or not. EJ
7/21/8 Problem verified. DU and UCB claim this in worldcat.org (http://www.worldcat.org/search?q=issn%3A1465-9832&qt=advanced). Also this journal, Foresight, is supposed to be in Proquest as well according to DU's record on Prospector. It is listed on GR as available through Emerald (http://tinyurl.com/5wpwcw) but we can't reach it there either. From Emerald's journal description page:

Unique Attributes
foresight is the only futures studies journal which seeks to cater for the needs of academics, practitioners and policy makers alike by striking a balance between peer-reviewed articles and topical commentaries. As a result, the journal has a modern, contemporary feel.

foresight is Indexed and Abstracted in:
Future
Survey (World Futures Society)
INSPEC
Journal of Economic Literature,
EconLit (American Economic Association)
Political Science Abstracts (IFI)

Book review index online

Problem: no access to Gale's Book Review Index online from ADI/ERM page, or Skyline record. http://skyline.cudenver.edu/record=b2036492
http://skyline.cudenver.edu:2082/record=e1000056

Assigned to: EJ, GB
Priority: high
Status: in progress

Troubleshooting notes:
7/16/08 the url in the ADI/ERM and Skyline record is incorrect. We need to do an UPDATE linking form.
http://find.galegroup.com/menu/start?prod=BRI&userGroupName=uofcden
GB--I think there are some bigger issues with this that would take too long to document here. Let's talk. EJ

Blackwell Synergy

Problem: Migration from Blackwell Synergy to Wiley has caused the following problems:
1) No full-text access to Blackwell-Synergy Free Collection http://skyline.cudenver.edu:2082/record=e1000761
2) No full-text access to journals published by Blackwell but online access provided by EBSCO EJS. For example: Sociological Inquiry http://skyline.cudenver.edu/record=b2058565
May be able to access full-text via "Available on Publisher's Site:" link (http://0-ejournals.ebsco.com.skyline.cudenver.edu/RemoteRedirect.asp?ContentType=Journal&JournalID=108650&RemoteURL=http%3A%2F%2Fwww3%2Einterscience%2Ewiley%2Ecom%2Fcgi%2Dbin%2Fissn%3FDESCRIPTOR%3DPRINTISSN%26VALUE%3D0038%2D0245).
3) Direct access to articles via GRlinker is not working.

Assigned to: DP, EJ
Priority: Low
Status: in progress

Troubleshooting notes:
7/7/08 The GR Linker direct access to articles seems to be working correctly now via the "publisher" link, but not through the EBSCO EJS link. That's progress. EJ
7/7/08 Auraria library staff has done all that it can at this time. Waiting for Wiley to resolve their technical issues. DP/EJ

Families in society

Problem: WAT reported these problems with this journal "Families in Society (http://skyline.cudenver.edu/record=b2048235):
1. inability to get to the fulltext via Factiva link on the bib record & from the GR Linker (it's the problem with the "preview page").
2. In Google Scholar clicking on the article title for this article "Siblings and Out-of-Home Placement: Best Practices" , gives an error message.
http://scholar.google.com/scholar?q=Siblings+and+Out%2dof%2dHome+Placement%3a+Best+Practices&sourceid=navclient&hl=en
3. Link to Auraria Resources on Google Scholar article http://skyline.cudenver.edu/record=b2048235" doesn't give the Ebsco EJS link on the GR Linker screen.

Assigned to: ej
Priority: medium
Status: resolved

Troubleshooting notes:
7/7/08 EJ
1. To search correctly, a user must click on factiva.com in the top grey/green bar on the preview page that the link takes you to (http://0-preview.factiva.com.skyline.cudenver.edu/pnp/default.aspx). On that screen is the working search interface. But article in question is not in Factiva, hence the caveat "selected full text" after Factiva on the bib record link & in the GR Linker.
2. This is a problem with the society webpage (Alliance for children and families)--they have changed the url for this article, and GS is still going to the old url. Nothing we can do about it.
3. EJ made a change in Gold Rush so the article link now shows up for Ebsco EJS. However, it is not possible to get direct article access for this journal, so the article level link goes to the journal level, and then you must find your issue and article, but that's the best that can be done.

Haworth Titles

Problem:
KH reported a few problems to me last week. I noticed a couple of them were Haworth titles. These are EJS titles too:

Social Work with Groups
J. of GLBT Family Studies

I'm concerned that more of our Haworth titles don't have access. I've contacted Ebsco & Mozhdeh about this. We have about 60 Haworth titles. They will be part of Taylor & Francis and moving to http://www.informaworld.com/ starting in 2009. I will be cancelling these with Ebsco & we should be getting them direct with T&F.

Assigned to: EJ & DP
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
8/20/08 In Ser Sol, able to untrack from Ebsco EJS and track in Haworth. Able to access full-text. However, coverage data looks incorrect. DP
8/19/08 Receiving 502 Bad gateway error message. DP
7/31/08 We've given up on the EJS-to-Haworth links, and untracked them in SerSol. We tracked our 54 subs under the Haworth Press Journals. These will show up in Skyline in mid Aug load. EJ

American journal of human genetics

Problem: Triple links for EJS! http://skyline.cudenver.edu/record=b2042628. This title and resource appears in SSJ report in 3 separate rows, therefore we get 3 links.

Assigned to: EJ
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
6/20/08 Can/should we customize the coverage in Ser Sol, so there is only one row? DP

Journal of the Optical Society of America A

Problem: No link for title in bib record. http://skyline.cudenver.edu/record=b2053087 In serials solutions, this title is untracked. I think it should have been delete a while ago. I suppressed the bib record, you can only see it in Millennium, not catalog.

Assigned to: DZ
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
6/20/08 DZ can you double check our subscription? Please confirm we are subscribing to http://skyline.cudenver.edu/record=b2069909 (ISSN 1520-8532), and *not* b2053087 (Issn 0740-3232). If we are, we can ask VG to delete b2053087.
6/20/08 Have suppressed the bib record in the catalog. DP

ACS journals

Problem: The ACS Journals need to have their Resource ID in the ERM and also on the .csv coverage excel spreadsheet, changed to American Chemical Society Web Editions this Friday (June 20) after the MARC record load, and before the SerSol coverage load on Saturday.
.e10000884

Assigned to: DP
Priority: high
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
7/21/08 Custom database name still "ACS Journals." Not update in SSJ report. Changes will not be reflected in July coverage load.

L'Architettura

Problem: LT reported to DP incorrect holdings information in Skyline:
http://skyline.cudenver.edu/record=b2088362

The record indicates that the holdings of this online journal are from June 1, 1998 – December 2005 from Wilson. However, the most current available issue is Feb. 2003.

Assigned to: EJ 6/3/08
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
6/3/08 Default holdings information is June 1, 1998 – December 2005. Should we contact Ser Sol instead of inputting custom coverage date?

Business and economic history

Problem: Double link for this title. http://skyline.cudenver.edu/record=b2064489 Tracked in Serials Solutions from two different Freely Accessible Business Journals databases. One starting in 2003 and the other in 1973.

Assigned to: EJ 5/16/08
Priority: medium priority
Status: resolved

Summary of solution: 6/2/08 EJ This is technically correct to have the two links as they lead to two different websites containing the archives (1975-1999) and the current site (2003-2007). There is a gap (With the founding of Enterprise & Society, the Business History Conference's quarterly scholarly journal, a variety of proposals were put forward for the handling of proceedings materials; for the first four years of Enterprise & Society (2000-2003), that journal contained the Presidential Address, Krooss Dissertation Session essays, and abstracts of the conference papers. Beginning with the 2003 meeting, all submitted abstracts and revised papers from the annual meeting will be found in BEH On-Line)

Troubleshooting notes:
EJ it is possible to customize the holdings in SerSol, resulting in just one link. If anyone feels strongly about it, I can reduce it to one link.

Iter: Gateway to the Middle Ages and Renaissance

Problem: 6/17/08 When on campus and click on "check for full text" in this dbs get the message "Gold Rush Linker did not receive enough data to perform a search".
5/6/08 EJ reported no access to the GR Linker (called "check for full text" in this dbs) off campus. http://skyline.cudenver.edu:2082/record=e1000212

Assigned to: ej
Priority: medium
Status: in progress

Summary of solution: to be determined

Troubleshooting notes:
6/17/08 Needs to have Auraria Library's ip registered with Iter.
6/17/08 Clicking on "check for full text" on campus gives error "Gold Rush Linker did not receive enough data to perform a search". Off campus gives the same error as below.
5/6/08 Off campus, after when click on the "check for full text" on any article citation, I get this message: Your IP address is not registered with Iter.
This error usually results when you access the Iter Bibliography using a proxy server, but your institution's proxy server is not configured to handle JavaScript URLs.
Please contact your institution or the Iter office.

American Journal of Family Therapy

Problem: 4/21/08 This journal's record in skyline (http://skyline.cudenver.edu/record=b2042619) indicates full text access via Taylor and Francis from 1979, and via EJS from 1973. But it is not actually accessible. The patron was directed to microfiche for a 1980 article.

Assigned to: EJ
Priority: medium
Status: resolved

Summary of solution: 6/30/08. Coverage dates for this T&F journal for the years the Library subscribed to it through Ebsco EJS, have now been changed (1999-2007) on the Ebsco EJS journal list in SerSol. Beginning in 2007/08 we have access through a CU-system/GWLA consortial arrangment, with coverage from 1997-date. EJ

Troubleshooting notes:
6/30/08 updated coverage date in SerSol to 1999-2007. EJ
6/27/08 EJ can you update the coverage date in Ser Sol? It should be 1999-2007. Or should we just remove EJS altogether? DP
6/27/08 Verified T&F dates are correct. DP
5/15/08 Verified EJS access is correct. DZ
5/13/08 DZ can you check on the EJS dbs for this title? Cannot access full text for 1973. Has the link text, but not hyperlinked.
4/21/08 Can't tell if we are supposed to have access and don't, or if the holdings are wrong and we don't really have access. Is there a clue to determining this?

Philosophy Today/Factiva

Problem: 4/17/2008 This journal is only available online from Factiva. Factiva database links go to a splash page that has a search box on it but the search won't work correctly and allow you to search farther back than one year. To search correctly a user must click on factiva.com in the top grey/green bar on the page. On that screen is the working search interface.

Assigned to: ej
Priority: Medium
Status: in progress
Summary of solution:
Troubleshooting notes:
6/17/08 EJ In Serials Solutions, I found directions for adding our XSID number at the database level, which I did. This may help with getting direct journal links. EJ will check tomorrow on the E journal portal to see if this made a difference.
4/17/2008 Placed a note on the adi description as to what to do in factiva. This will not help a user referred to factiva from grlinker.
4/17/2008 Have not found a permanant link to the correct (i.e. complete) search page which used to be the factiva interface. Need to contact Factiva to determine the correct url.

Urban Studies/Taylor & Francis journals

Problem:
1. Double links for all Taylor & Francis journals in the Skyline bib records. Here is the record for Urban Studies: http://skyline.cudenver.edu/record=b2059872

2. Urban Studies changed publishers from T&F to Sage beginning in 2008. Therefore, we lost our current access to this title that we had with our T&F package. EJ checked with Sage to see if it was going to be included in the Alliance Sage Premier package, and it is not.
Assigned to: EJ 2/26/08

Resolution: In progress
1. Double links: As of 6/27/08 No more double links. Access via T&F, record match db. DP
On 2/29/08, EJ untracked the T&F database on the Metapress platform, as T&F is no longer using that platform, but rather is using the Informa World platform (still tracked on Serials Solutions). This move should have eliminated all the double links on all the T&F journals, but it did not. DP, I suspect it is because there are still two .e records for T&F (they were probably both loaded in the initial load)?
This is the right .e record (InformaWorld): http://skyline.cudenver.edu:2082/record=e1000210
The wrong .e record (Metapress):
http://skyline.cudenver.edu:2082/record=e1000809
Metapress .e recod Deleted in June 08.

2. In regard to Urban Studies via EBSCO EJS:
As of 6/27/08 Access (1997-2007) does not match record (1964-2007). DP
DZ started the process with Ebsco of reinstating a single subscription to Urban Studies. DZ--are we reinstated yet? Yes, DZ has reinstated the journal subscription 4/7/08. We have two EJS links (one to the years we had access via T&F, and one to the new Sage subs)

Cambridge journals online

Problem: Discrepancy between Alliance journal list package and Serials Solution activation journal list.

Assigned to: EJ 3/10/08

Resolution:
EJ 5/20/08. This is truly resolved. I removed "check coverage load" from tags.

EJ 3/25/08 Alliance confirmed list package. Removed discrepancies.