Problem: Gale databases are occasionally inaccessible. Typically when viewed through IE 7 but not always. Often a refresh of the screen will establish contact. It appears to happen less with IE 8 but it still occurs.
Assigned to: EJ, GB
Priority: high
Status: in progress
Troubleshooting notes:
2010/4/12 - LT link is https:// and is changing on login from /itx/ to /gtx/.
2010/4/12 - Happened with Legal Trac from on campus with IE 8 and refreshing did not help.
2010/4/12 - Possibly browser related.
2010/4/1 through 12 - Contacted Gale who suggested contact Serials Solutions who said possibly needed our account id added to the journal link. This was corrected but does not seem to help.
Monday, April 12
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment