Wednesday, September 23

360 Link and more than one article on page

Problem: GK reported that when using 360 Link, an article from WCL was resolved to the wrong article. It was an article from a column in JAMA, and there were several other articles on the same page, and our link resolver retrieved the first article on the page, and GK's article was the 2nd.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
9/23/09 In general, link resolvers have difficulty with this problem (more than one article/page), as the openURL is set up to retrieve at the page level, and no finer, ie. not at the "article title" level. This is SerSol's response:
"...it is due to the fact that more than one article are indexed using the same volume/issue/start page. However, the target source only retrieves one article, and in this case, it chooses "Brain Trauma". Unfortunately, there is no way around this issue at present, as changing our linker to send the article title to match on, instead of volume/issue/start page metadata would likely result in too many errors." ej

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