Campus Research Westlaw

Problem: Unable to print legal documents from the Westlaw database. Originally believed problem to be local, but numerous tests at different PCs reveal the same trouble. An instructor in paralegal class reported the precise same trouble at home this morning.

• activate the internal control for "print" or "quick print"
• the database loads a "gathering" page, that then closes, returning user to original screen without showing a print screen.

Other tricks, such as copy & paste, or using the browser print control print only blank pages.

Assigned to: NC
Priority:
Status: in progress

Troubleshooting notes:

3/5/9 - Tested this from an office pc and things work correctly. But have had the same experience in the public area.
Files seem to always include a cover page that is not strictly part of the document. If they are generated there might be some connections issues and security settings on the public PCs that interfere?