links from MetroConnect to databases not working for off campus users

Problem: Links from MetroConnect to the Library and to database resources are not working. Specifically CCH users that come in through MetroConnect are getting a message that states "Access denied" .. from this remote location.

Assigned to:
Priority:
Status: resolved

Troubleshooting notes:
10/5/9 - It happened again to a Metro faculty member. Contacted WIT and they immediately located and updated two more links to the Library.
9/18/9 - MetroConnect is a content management system that no one in the Library has access to but reportedly the link to the Library homepage has never been updated to library.auraria.edu and when the Library link is clicked the Library page opens inside a MetroConnect screen. Both of these issues create problems with accessing the databases. GB spoke with the sr web developer at Metro's Web & Instructional Technology department and he was able to update the link to the Library late this morning. Due to internal cacheing of the system the change may not show up until after 3 pm this afternoon. We'll need to check back.
9/28/9 - Haven't heard if this is still a problem yet. We'll call it resolved until we hear more from MetroConnect users.